Pune Municipal Corporation emblem

पुणे महानगरपालिका

Mayor's Command Centre

Citizen voice, answered by AI — routed, tracked and measured

VoiceAI online WhatsAppAI online
City pulse
◆1,863 citizen interactions handled by AI today◆Hadapsar–Mundhwa drainage escalation awaiting Mayor's clearance◆Water supply is the #1 category this week — 412 tickets◆Aundh–Baner leads satisfaction at 89%◆Evening 6–8 PM is the busiest window on WhatsApp AI◆235 appreciations received — highest in 6 weeks◆1,863 citizen interactions handled by AI today◆Hadapsar–Mundhwa drainage escalation awaiting Mayor's clearance◆Water supply is the #1 category this week — 412 tickets◆Aundh–Baner leads satisfaction at 89%◆Evening 6–8 PM is the busiest window on WhatsApp AI◆235 appreciations received — highest in 6 weeks

Interactions today

1,863

+12% vs yesterday

Auto-routed

98.2%

AI confidence 0.94 avg

Open cases

225

-18 since morning

SLA breaches

26

+5 in Hadapsar

Appreciations

235

12.6% of all messages

85%

City-wide resolution rate

94.6%

Classification accuracy

42s

Avg AI handling time

61%

First-contact resolution

8.4%

Repeat complaints

Intake vs resolution

Weekly volume across Voice AI and WhatsApp AI

Top categories

What Pune is calling about this week

Sentiment split

AI classification of every citizen interaction

Zone closure speed

Average hours to resolve, lower is better

Six-month city trend

Grievances raised vs closed, with satisfaction index

Zone health radar

Satisfaction, closure speed and SLA discipline

Language of the city

Detected language across Voice AI and WhatsApp AI

AI to closure funnel

Where citizen cases drop off in the pipeline

Captured by AI1,863 · 100%
Auto-classified1,829 · 98%
Routed to zone1,802 · 97%
Work assigned1,691 · 91%
Resolved1,578 · 85%
Citizen confirmed1,402 · 75%

When Pune reaches out

Interactions per hour — peak 181 at 6 PM

12
00
7
01
5
02
4
03
6
04
14
05
38
06
76
07
118
08
154
09
172
10
149
11
121
12
96
13
104
14
118
15
133
16
158
17
181
18
166
19
124
20
88
21
52
22
27
23

Live AI intake

VoiceAI + WhatsAppAI transcribe, classify and route in real time

Listening
  • Sunita Kale
    Marathi
    Complaint

    No water in Mayur Colony for 3 days; tanker not arriving on schedule.

    AI routed to Kothrud–Bavdhan · Water supply· SLA 12h· 4 min ago

  • Imran Shaikh
    Hindi
    Issue

    Photo received: large pothole near NIBM road junction, two-wheeler skids.

    AI routed to Kondhwa–Yerwada · Roads & potholes· SLA 48h· 11 min ago

  • Ganesh Pawar
    Marathi
    Appreciation

    Thanks to ward team — garbage cleared within 6 hours of complaint.

    AI routed to Aundh–Baner · Solid waste· SLA 24h· 19 min ago

  • Rohini Deshpande
    English
    Complaint

    Six street lights dead on FC Road service lane, safety risk at night.

    AI routed to Shivajinagar–Ghole Rd · Street lighting· SLA 24h· 26 min ago

  • Vikas Jadhav
    Marathi
    Issue

    Overflowing chamber near Magarpatta gate 3, water entering shops.

    AI routed to Hadapsar–Mundhwa · Drainage· SLA 8h· 38 min ago

  • Asha Rane
    Marathi
    Complaint

    Stray dog pack near school gate; parents requesting sterilisation drive.

    AI routed to Dhankawadi–Sahakarnagar · Stray animals· SLA 72h· 52 min ago

  • Prakash More
    Hindi
    Appreciation

    Free eye check-up camp was well organised, 200+ residents attended.

    AI routed to Hadapsar–Mundhwa · Health camp· SLA 24h· 64 min ago

  • Neha Kulkarni
    English
    Issue

    Illegal parking blocking Baner Road footpath every evening.

    AI routed to Aundh–Baner · Traffic & parking· SLA 48h· 77 min ago